Refund Policy

Last updated: June 07, 2025

1. No Refund Policy

YT Sinhala operates a strict no-refund policy for all digital products. This policy is in place because:

• Our products are digital downloads that are immediately accessible after purchase
• Once downloaded, the digital content cannot be "returned"
• We provide detailed descriptions and previews of all products before purchase
• All transactions are processed securely and immediately

2. Product Descriptions

We make every effort to ensure that:

• Product descriptions are accurate and detailed
• Screenshots and previews represent the actual content
• System requirements and compatibility are clearly stated
• File formats and sizes are specified

Please review all product information carefully before making your purchase.

3. Technical Issues

If you experience technical difficulties with your download, we will provide support to resolve the issue. This includes:

• Download link problems
• File corruption issues
• Payment processing errors
• Account access problems

Please contact our support team at [email protected] within 7 days of purchase for technical assistance.

4. Exceptional Circumstances

In very rare cases, we may consider refunds under the following circumstances:

• Duplicate purchases made in error within 24 hours
• Product fundamentally different from description due to our error
• Technical issues that cannot be resolved on our end
• Fraudulent transactions (subject to investigation)

Each case will be reviewed individually at our sole discretion.

5. Chargeback Policy

Initiating a chargeback without first contacting our support team may result in:

• Permanent account suspension
• Blocking of future purchases
• Loss of access to all purchased products
• Legal action if deemed necessary

We encourage customers to reach out to us first to resolve any issues.

6. Pre-Purchase Recommendations

Before making a purchase, please:

• Read the complete product description
• Check system requirements and compatibility
• Review file formats and sizes
• Contact us if you have any questions
• Ensure you have a stable internet connection for downloading

7. Download Timeframe

You have 30 days from the date of purchase to download your digital products. After this period:

• Download links may expire
• Re-download requests may incur additional fees
• Products may no longer be available for download

We recommend downloading your purchases immediately and creating backup copies.

8. Product Updates

When available, product updates are provided free of charge to existing customers. However:

• We are not obligated to provide updates
• Updates may have different terms or requirements
• Legacy versions may not receive ongoing support

9. Customer Support

Our customer support team is available to help with:

• Pre-purchase questions
• Technical download issues
• Product usage guidance
• Account-related problems

Support requests should be submitted to [email protected] with your order number and detailed description of the issue.

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any revised policy.

11. Contact Information

For questions about this refund policy or to request support:

• Email: [email protected]
• Subject Line: "Refund Policy Inquiry" or "Technical Support"
• Include your order number and purchase date